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Turtlebay Condos Policies:
1. Minimum occupancy for our standard condos are at a two night minimum except from December 20th to January 4th - a one week minimum occupancy. Some of the deluxe condos have a minimum occupancy of 4 nights. 2. All rates are taxable at a rate of 13.962% (Hawaii State Sales Excise Tax and Transit Accommodation Tax). 3. A one-time resort fee ranging from $100.00 to $250 (per unit) plus a 4.712% Hawaii State Tax is applied to your reservation. 4. A deposit of $200.00 is payable within ten (10) days from booking to secure room. Balance paid in full thirty (30) days prior to arrival. 5. Damage deposit is required upon arrival via credit card, check, money order, or cash. The deposit will not be applied towards the balance. The deposit will be voided approximately three weeks from departure date, after the unit is cleaned, inventory taken, keys and gate card(s) returned. Cash damage deposits are returned one month after departure date. 6. Cancellations must be received fifteen (15) days prior to arrival for refund less $25.00 processing fee (per condo). Low season cancellation charges: fourteen (14) days to eight (8) days a one night charge, cancellations from seven (7) days to one (1) day prior to arrival will be a two night charge. High season cancellation fees: fourteen (14) days to eight (8) days is a two night charge; seven (7) days to one (1) day will be a three night charge. No refunds on cancellations on day of arrival, no-shows, or early checkouts. 7. Check-in is any time after 3:00 P.M. and check-out is by 11:00 A.M., (Varied Holdover Fees for Late Check-Outs).
Items Left Behind After Check-out Turtle Bay Condos will not be responsible for items left behind. A $25.00 service charge and COD costs are required if you request Turtle Bay Condos to pick up and mail items to you. Lock Out Policy If a visitor locks themselves out during their stay, they can borrow a key from our office. After business hours, there will be a $100.00 charge paid directly to the agent if the agent must meet you to give you a key. Long Distance Phone Calls All long distance phone calls must be put on a credit card/calling card. If any calls are found later on the owners account, there will be a $25.00 collection fee on top of the charges.